Third Ear Inc. (“Third Ear”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring transparent handling of your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our app, website (www.getthirdear.com), and related services (the “Service”).
1. Information We Collect
- Personal Data: Identifiers such as your name, email address, account credentials, and contact information.
- Usage Data: Device information, IP address, app activity, and interactions with the Service.
- Audio Data: Audio recordings and content you submit to the Service for processing.
- Sensitive Data: May include data you provide explicitly marked sensitive; this data is handled with extra caution and requires your explicit consent.
- Cookies and Tracking: We use cookies and similar technologies for analytics, security, and performance improvement.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Service;
- Personalize your experience and communicate updates;
- Develop, train, test, and improve artificial-intelligence models and related technologies that form part of the Service;
- Conduct internal analytics and performance optimization; and
- Comply with legal obligations and protect rights and safety.
Use of your data for AI model development and analytics is considered part of providing the Service. Your consent for such use is assumed unless you specifically request otherwise. You may withdraw consent at any time by contacting us or adjusting your in-app privacy settings.
3. Consent and Your Rights
By using Third Ear, you consent to the collection, use, and disclosure of your information as described in this Policy. You may withdraw consent for future uses at any time; however, anonymized or aggregated data already incorporated into AI models or analytics will remain and cannot be removed.
You have the right to:
- Access and correct your personal data;
- Request deletion of your identifiable data (subject to technical and legal limitations);
- Object to or restrict processing, including for AI purposes; and
- Obtain a copy of your data in a portable format.
Requests can be sent to privacy@getthirdear.com.
4. Data Processing and Storage
Your data may be stored and processed on encrypted servers located in Canada and the United States. When processed in the United States, it may be subject to U.S. laws permitting access by authorities. All service providers are contractually obligated to maintain equivalent privacy protections consistent with PIPEDA, BC PIPA, Alberta PIPA, and Quebec’s Law 25.
5. Data Retention and Deletion
We retain personal and audio data for as long as necessary to operate, maintain, and improve the Service and its AI models.
If you delete your account or request deletion, we will use commercially reasonable efforts to remove or de-identify your identifiable data from active systems. However, we cannot guarantee complete deletion within any specific timeframe due to technical, backup, or operational constraints.
Some data may remain in secure archives or backups for extended or indefinite periods but will not be further processed. Anonymized or aggregated data used for AI training or analytics is retained indefinitely and is no longer considered personal data under Canadian law.
6. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Trusted service providers under confidentiality agreements for hosting, analytics, or customer support.
- Legal authorities when required by law or to protect rights and safety.
7. Children’s Privacy
We do not knowingly collect personal information from children under 13, or under 14 in Quebec, without verifiable parental consent.
8. Security
We implement industry-standard security controls to guard your data against unauthorized access, disclosure, alteration, or destruction.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated with at least 30 days’ notice via the app or website. Continued use after changes constitutes acceptance.
10. Contact Us
For privacy questions or to exercise your rights, contact:
Third Ear Inc.
Email: privacy@getthirdear.com